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Retail

Retail Case Study 1

Enhancing Customer Support for a Global Fashion Brand

  • Background

    A global fashion brand, known for its fast fashion and extensive online presence, was facing a surge in customer inquiries due to frequent product launches, returns, and sizing issues. The brand needed to improve its customer support to manage high volumes of inquiries while ensuring a personalized experience for each customer.

  • Objective

    To provide 24/7 customer support that handles order inquiries, returns, and sizing guidance, ensuring quick resolution and maintaining high customer satisfaction during peak sales periods.

  • Solution

    Corpshore Solutions implemented a dedicated customer support team for the fashion brand, focusing on live chat, email, and phone support. The team was trained to handle inquiries related to order tracking, returns, and product recommendations based on customer preferences. Automation was introduced to handle common inquiries, freeing up agents to focus on more complex issues.

Key Features

  • 24/7 customer support across live chat, email, and phone
  • Automated responses for common inquiries (order tracking, returns)
  • Personalized product recommendations based on customer preferences
  • Real-time CRM integration for seamless customer interaction history tracking

KPIs & Metrics:

  • Customer Satisfaction: Improved customer satisfaction by 30% through faster response times and personalized service
  • Inquiry Response Time: Reduced average response time to 3 minutes for live chat and 6 hours for email inquiries
  • Return Handling Time: Decreased average return processing time by 20%
  • Peak Sales Support: Managed 50% higher inquiry volume during peak seasons without delays

Outcome

Corpshore Solutions’ 24/7 support enabled the fashion brand to handle a 50% increase in customer inquiries during peak sales periods without affecting service quality. Customer satisfaction improved by 30%, thanks to faster response times and personalized assistance, leading to higher retention rates and increased sales.

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Save up to 75% on operations & payroll costs today. Leverage Corpshore’s world-class in-house & remote staff, and accelerate growth and tangible results via outsourcing.

What to expect with a free quote request? 

  • Response within a few minutes to a maximum of 6 hours
  • Cost efficient pricing option(s) with an immediate call to action
  • Optional invitation to proceed with a 5 minute to 1-hour thorough discovery call based on your business needs
  • Fully outlined action plan with results guaranteed!

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  • Why you should outsource with Corpshore
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  • Leveraging outsourcing with Corpshore to boost your competitive advantage and increase your market share

Get a free quote now!

Save up to 75% on operations & payroll costs today. Leverage Corpshore’s world-class in-house & remote staff, and accelerate growth and tangible results via outsourcing.

What to expect with a free quote request? 

  • Response within a few minutes to a maximum of 6 hours
  • Cost efficient pricing option(s) with an immediate call to action
  • Optional invitation to proceed with a 5 minute to 1-hour thorough discovery call based on your business needs
  • Fully outlined action plan with results guaranteed!