Retail Case Study 2
Back Office Support for a Fast-Moving Consumer Goods (FMCG) Firm
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Background
A multinational FMCG firm producing a wide range of consumer products was experiencing inefficiencies in its back-office operations. Tasks such as order processing, inventory management, and invoicing were manually intensive, leading to delays, errors, and increased operational costs. The firm needed to streamline its back-office processes to improve efficiency and reduce costs.
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Objective
To automate and optimize back-office operations, improving order processing accuracy, reducing invoice errors, and enhancing inventory management efficiency.
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Solution
Corpshore Solutions provided a tailored back-office support solution that automated key processes such as order processing, invoicing, and inventory tracking. Robotic Process Automation (RPA) was introduced to handle repetitive tasks, reducing manual errors and processing times. Real-time analytics were used to monitor stock levels and optimize inventory management.
Key Features
- Automation of order processing and invoicing using RPA
- Real-time inventory management with predictive analytics
- Integrated reporting for supply chain optimization
- Error reduction through automated data validation
KPIs & Metrics:
- Order Processing Time: Reduced order processing time by 40%
- Invoice Accuracy: Improved invoice accuracy by 35%, reducing manual errors
- Inventory Management Efficiency: Enhanced inventory accuracy by 20% through real-time tracking
- Operational Cost Savings: Decreased back-office operational costs by 25%
Outcome
The FMCG firm achieved significant improvements in operational efficiency, with a 40% reduction in order processing times and 35% fewer invoice errors. Corpshore Solutions’ back-office automation also led to a 25% reduction in operational costs, allowing the firm to focus more on its core business while ensuring smooth and error-free processes.