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Retail

Retail Case Study 4

Bilingual Campaign for a Famous North American Pizza Chain

  • Background

    A well-known North American pizza chain was seeking to enhance its customer service and drive revenue growth through inbound sales, upselling, and customer support. The chain had a large bilingual customer base, but its existing support systems were unable to effectively cater to both English and Spanish-speaking customers. The company wanted to improve its ability to serve both languages while increasing sales and customer satisfaction.

  • Objective

    To implement a bilingual (English and Spanish) customer support campaign aimed at increasing inbound sales, boosting upselling opportunities, and improving overall customer satisfaction. The goal was to achieve a significant revenue boost within four months.

  • Solution

    Corpshore Solutions deployed a bilingual customer support and sales team, trained specifically to handle the pizza chain’s product offerings, customer preferences, and upselling strategies. The team managed inbound calls for order placements, upselling opportunities for sides and premium products, and resolving customer inquiries. Using real-time CRM integration, agents were able to provide personalized customer experiences that promoted repeat business.

Key Features

  • Bilingual customer support (English and Spanish) for inbound sales and order support
  • Upselling strategies integrated into every sales call, promoting add-ons like drinks, desserts, and premium pizza options
  • CRM integration for tracking customer preferences and creating personalized offers
  • Data-driven campaign optimization, with real-time adjustments based on customer feedback and sales performance

KPIs & Metrics:

  • Revenue Growth: Boosted revenue by 146% within four months
  • Upselling Success Rate: Achieved a 35% increase in upselling conversions
  • Customer Satisfaction: Improved customer satisfaction by 20% due to bilingual support and personalized service
  • Call Conversion Rate: Increased inbound call conversion rate by 25%

Outcome

Within just four months, the bilingual campaign led by Corpshore Solutions resulted in a 146% revenue increase for the pizza chain. The implementation of upselling strategies during inbound sales calls increased conversions by 35%, significantly enhancing average order values. Customer satisfaction improved by 20% as the bilingual support team provided personalized service to English and Spanish-speaking customers, leading to repeat business and long-term loyalty.

Get a free quote now!

Save up to 75% on operations & payroll costs today. Leverage Corpshore’s world-class in-house & remote staff, and accelerate growth and tangible results via outsourcing.

What to expect with a free quote request? 

  • Response within a few minutes to a maximum of 6 hours
  • Cost efficient pricing option(s) with an immediate call to action
  • Optional invitation to proceed with a 5 minute to 1-hour thorough discovery call based on your business needs
  • Fully outlined action plan with results guaranteed!

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Engage with our outsourcing specialists now. Book a call today Let’s discuss the following – and more:
  • Why you should outsource with Corpshore
  • Reasons why you should outsource to Corpshore’s nearshore, onshore & offshore destinations.
  • Why outsourcing is best for your business
  • Value and price: The critical difference
  • Building efficient and proactive nearshore, onshore, offshore & remote teams
  • Leveraging outsourcing with Corpshore to boost your competitive advantage and increase your market share

Get a free quote now!

Save up to 75% on operations & payroll costs today. Leverage Corpshore’s world-class in-house & remote staff, and accelerate growth and tangible results via outsourcing.

What to expect with a free quote request? 

  • Response within a few minutes to a maximum of 6 hours
  • Cost efficient pricing option(s) with an immediate call to action
  • Optional invitation to proceed with a 5 minute to 1-hour thorough discovery call based on your business needs
  • Fully outlined action plan with results guaranteed!