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Health Care Case Study 1

Customer & Technical Support for Mobile Healthcare Specialists Serving Australian Aboriginal Senior Residents

  • Background

    A healthcare provider in Australia specializing in mobile health services for Aboriginal senior residents sought to improve the quality and consistency of their customer and technical support. With a growing number of seniors requiring at-home care in remote locations, the provider faced challenges in managing patient appointments, medical equipment troubleshooting, and technical support for telemedicine services.

  • Objective

    To provide round-the-clock customer and technical support, ensuring that Aboriginal senior residents receive timely healthcare services and that medical staff can effectively deliver care in remote locations.

  • Solution

    Corpshore Solutions developed a multilingual support team that operated 24/7, providing both customer care and technical support for healthcare workers and patients. Our solution included managing appointment scheduling, telemedicine support, and troubleshooting for medical devices, all tailored to meet the specific needs of Aboriginal communities.

Key Features

  • 24/7 multilingual customer and technical support
  • Remote troubleshooting for telemedicine platforms and medical devices
  • Appointment scheduling and rescheduling services
  • Cultural sensitivity training for support agents

KPIs & Metrics:

  • Call Resolution Time: Reduced average support call resolution time from 20 minutes to 10 minutes
  • Patient Satisfaction: Increased patient satisfaction by 30% through improved response times and service quality
  • Device Uptime: Enhanced uptime for medical devices used in remote healthcare, reducing downtime by 40%
  • Appointment Efficiency: Improved appointment adherence by 20%, reducing missed or rescheduled appointments

Outcome

The implementation of Corpshore’s customer and technical support services enabled mobile healthcare specialists to focus more on delivering quality care rather than managing logistics and technical issues. The streamlined processes led to a 30% improvement in patient satisfaction, faster technical resolutions, and better healthcare outcomes for Aboriginal senior residents.

Get a free quote now!

Save up to 75% on operations & payroll costs today. Leverage Corpshore’s world-class in-house & remote staff, and accelerate growth and tangible results via outsourcing.

What to expect with a free quote request? 

  • Response within a few minutes to a maximum of 6 hours
  • Cost efficient pricing option(s) with an immediate call to action
  • Optional invitation to proceed with a 5 minute to 1-hour thorough discovery call based on your business needs
  • Fully outlined action plan with results guaranteed!

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Engage with our outsourcing specialists now. Book a call today Let’s discuss the following – and more:
  • Why you should outsource with Corpshore
  • Reasons why you should outsource to Corpshore’s nearshore, onshore & offshore destinations.
  • Why outsourcing is best for your business
  • Value and price: The critical difference
  • Building efficient and proactive nearshore, onshore, offshore & remote teams
  • Leveraging outsourcing with Corpshore to boost your competitive advantage and increase your market share

Get a free quote now!

Save up to 75% on operations & payroll costs today. Leverage Corpshore’s world-class in-house & remote staff, and accelerate growth and tangible results via outsourcing.

What to expect with a free quote request? 

  • Response within a few minutes to a maximum of 6 hours
  • Cost efficient pricing option(s) with an immediate call to action
  • Optional invitation to proceed with a 5 minute to 1-hour thorough discovery call based on your business needs
  • Fully outlined action plan with results guaranteed!