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Health Care Case Study 3

24/7 Healthcare Support for a U.S. Telemedicine Startup

  • Background

    A telemedicine startup in the United States, providing 24/7 virtual healthcare consultations, was rapidly scaling but struggling to keep up with patient support demands. The startup needed a reliable support team to handle inquiries, technical issues with the telemedicine platform, and general customer service, ensuring that patients received uninterrupted healthcare.

  • Objective

    To provide 24/7 customer and technical support for patients using the telemedicine platform, ensuring seamless access to virtual healthcare services and addressing any technical issues promptly.

  • Solution

    Corpshore Solutions deployed a dedicated 24/7 healthcare support team to manage patient inquiries, troubleshoot technical issues with the telemedicine platform, and assist with appointment scheduling and rescheduling. Our team ensured that the startup could offer round-the-clock care without experiencing bottlenecks in support services.

Key Features

  • 24/7 healthcare support for patient inquiries and technical issues
  • Real-time troubleshooting of telemedicine platform issues
  • Appointment scheduling and virtual consultation assistance
  • Tiered escalation system for complex technical issues

KPIs & Metrics:

  • First Call Resolution: Achieved a 75% first-call resolution rate for technical issues
  • Patient Satisfaction: Increased patient satisfaction by 20% due to faster issue resolution
  • Platform Uptime: Ensured 99.5% uptime for the telemedicine platform by addressing technical issues proactively
  • Response Time: Reduced average response time for patient inquiries to under 5 minutes

Outcome

The partnership with Corpshore Solutions allowed the telemedicine startup to offer uninterrupted virtual healthcare services, with a 99.5% platform uptime and a 20% improvement in patient satisfaction. The startup was able to scale its operations without compromising on the quality of customer service, leading to higher patient retention and business growth.

Get a free quote now!

Save up to 75% on operations & payroll costs today. Leverage Corpshore’s world-class in-house & remote staff, and accelerate growth and tangible results via outsourcing.

What to expect with a free quote request? 

  • Response within a few minutes to a maximum of 6 hours
  • Cost efficient pricing option(s) with an immediate call to action
  • Optional invitation to proceed with a 5 minute to 1-hour thorough discovery call based on your business needs
  • Fully outlined action plan with results guaranteed!

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Engage with our outsourcing specialists now. Book a call today Let’s discuss the following – and more:
  • Why you should outsource with Corpshore
  • Reasons why you should outsource to Corpshore’s nearshore, onshore & offshore destinations.
  • Why outsourcing is best for your business
  • Value and price: The critical difference
  • Building efficient and proactive nearshore, onshore, offshore & remote teams
  • Leveraging outsourcing with Corpshore to boost your competitive advantage and increase your market share

Get a free quote now!

Save up to 75% on operations & payroll costs today. Leverage Corpshore’s world-class in-house & remote staff, and accelerate growth and tangible results via outsourcing.

What to expect with a free quote request? 

  • Response within a few minutes to a maximum of 6 hours
  • Cost efficient pricing option(s) with an immediate call to action
  • Optional invitation to proceed with a 5 minute to 1-hour thorough discovery call based on your business needs
  • Fully outlined action plan with results guaranteed!