Telecommunications Case Study 3
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Background
An Asian VoIP (Voice over Internet Protocol) provider was struggling to manage technical support for its growing customer base. The company’s internal team could not handle the increasing volume of support requests, particularly for complex issues related to call quality, connectivity, and software integration.
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Objective
To outsource technical support operations, ensuring faster response times and high-quality service for customers experiencing technical issues, while reducing the workload on the internal team.
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Solution
Corpshore Solutions provided a dedicated technical support team trained specifically in VoIP technology. The team managed all inbound technical support inquiries, including troubleshooting call quality issues, resolving connectivity problems, and assisting customers with integrating the VoIP service with third-party applications. Advanced CRM tools were implemented to track issue resolution and ensure follow-up on escalated cases.