HomeTechnical Support Operations

Technical Support Operations

Service

Technical Support Operations

In a technology-driven world, efficient technical support is critical for customer satisfaction. Our technical support campaigns provide customers with the assistance they need to resolve hardware, software, and IT issues.

IT Help Desk

  • Description: Providing technical support to customers or employees with troubleshooting, product support, and issue resolution.
  • Key Metrics:
    • First-Call Resolution: 80% FCR rate for IT help desk support.
    • Average Resolution Time: 15 minutes for basic technical issues.
  • Benchmark: Outsourcing IT help desk services reduces internal IT costs by 30-40%.

Troubleshooting

  • Description: Diagnosing and resolving technical issues related to software, hardware, and connectivity.
  • Key Metrics:
    • Resolution Rate: 85% resolution rate for troubleshooting issues within the first interaction.
  • Benchmark: Outsourcing technical troubleshooting services improves resolution speed by 20%, enhancing customer satisfaction.

Remote Access Support

  • Description: Assisting customers by remotely accessing their devices to troubleshoot and resolve technical issues.
  • Key Metrics:
    • Average Handling Time: 30 minutes per case.
    • Resolution Rate: 90% resolution rate for remote support cases.
  • Benchmark: Remote access support reduces the need for in-person assistance by 70%, significantly lowering costs.

Hardware and Software Support

  • Description: Providing comprehensive support for both hardware and software issues, including installation, configuration, and maintenance.
  • Key Metrics:
    • First-Contact Resolution: 75% resolution rate for hardware and software issues.
    • Customer Satisfaction: 88% CSAT score for tech support services.
  • Benchmark: Outsourced hardware and software support increases operational efficiency by 25% for businesses in the technology sector.

Get a free quote now!

Save up to 75% on operations & payroll costs today. Leverage Corpshore’s world-class in-house & remote staff, and accelerate growth and tangible results via outsourcing.

What to expect with a free quote request? 

  • Response within a few minutes to a maximum of 6 hours
  • Cost efficient pricing option(s) with an immediate call to action
  • Optional invitation to proceed with a 5 minute to 1-hour thorough discovery call based on your business needs
  • Fully outlined action plan with results guaranteed!

Get A Free Quote Now

Talk to our outsourcing experts for free

Engage with our outsourcing specialists now. Book a call today Let’s discuss the following – and more:
  • Why you should outsource with Corpshore
  • Reasons why you should outsource to Corpshore’s nearshore, onshore & offshore destinations.
  • Why outsourcing is best for your business
  • Value and price: The critical difference
  • Building efficient and proactive nearshore, onshore, offshore & remote teams
  • Leveraging outsourcing with Corpshore to boost your competitive advantage and increase your market share

Get a free quote now!

Save up to 75% on operations & payroll costs today. Leverage Corpshore’s world-class in-house & remote staff, and accelerate growth and tangible results via outsourcing.

What to expect with a free quote request? 

  • Response within a few minutes to a maximum of 6 hours
  • Cost efficient pricing option(s) with an immediate call to action
  • Optional invitation to proceed with a 5 minute to 1-hour thorough discovery call based on your business needs
  • Fully outlined action plan with results guaranteed!