New Virtual Gaming Staffing Solutions for Brick-and-Mortar Casinos and Gambling Establishments Worldwide – March 2024
In March 2024, Corpshore Solutions launched Virtual Gaming Staffing Solutions specifically designed for brick-and-mortar casinos and gambling establishments around the world. With this solution, Corpshore provides remote staff to manage online customer interactions, game support, and technical troubleshooting for casino operators, reducing operational costs and improving customer engagement.
Key Features of Virtual Gaming Staffing:
- Remote Game Support: Virtual staff assist customers with game inquiries, account issues, and payment processing, providing seamless support from anywhere in the world.
- Live Dealer Support: Remote staff can act as live dealer assistants, ensuring smooth gameplay and assisting with player interactions for virtual gaming experiences.
- Technical Troubleshooting: Corpshore’s technical staff handle issues related to online gaming platforms, ensuring minimal downtime and fast resolution of technical glitches.
Impact and Growth Potential:
- Case Study: A casino in Las Vegas implemented Corpshore’s virtual gaming staff, achieving a 40% reduction in on-site staffing costs and a 30% improvement in customer retention due to enhanced player support.
- Global Reach: Corpshore’s virtual gaming staffing solutions are available in 15 languages, making it an ideal solution for global gaming operators looking to expand their customer base.
KPIs & Metrics:
- Cost Reduction: Casinos reported up to 35% savings in operational costs by switching to virtual gaming staff.
- Customer Engagement: Improved by 25% through 24/7 availability and multilingual support.
This solution offers a groundbreaking approach for casinos and gambling establishments, providing flexible, scalable staffing options that enhance the gaming experience.