Education Case Study 3
Virtual Classroom Support for an African K-12 E-Learning Platform
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Background
An African e-learning platform that provides virtual K-12 education to students across the continent was expanding rapidly but facing challenges in managing virtual classroom environments. The platform needed additional support to assist teachers with technical issues, help students navigate the online platform, and ensure smooth operation during live classes.
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Objective
To provide virtual classroom support for teachers and students, ensuring smooth live class operations, minimizing technical disruptions, and enhancing the online learning experience.
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Solution
Corpshore Solutions implemented a virtual classroom support team to assist with technical issues during live sessions, troubleshoot connectivity problems, and guide both students and teachers through the platform’s features. The team worked in real-time to address any issues that arose during classes, allowing teachers to focus on instruction.
Key Features
- Real-time technical support during live virtual classes
- Student and teacher assistance with platform navigation and functionality
- Immediate troubleshooting of connectivity and technical issues
- Monitoring and reporting on virtual classroom performance
KPIs & Metrics:
- Technical Issue Resolution: Resolved 95% of technical issues within 5 minutes
- Class Disruptions: Reduced class disruptions due to technical issues by 40%
- Teacher Satisfaction: Increased teacher satisfaction with platform support by 30%
- Student Engagement: Improved student engagement by 15% through smoother virtual class operations
Outcome
The K-12 e-learning platform saw a 40% reduction in class disruptions due to technical issues, allowing teachers to deliver uninterrupted lessons. Teacher satisfaction with the platform’s support services increased by 30%, and students reported better engagement during live classes. The real-time support team provided by Corpshore Solutions ensured that both teachers and students had a seamless virtual learning experience.