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Education Case Study 3

Virtual Classroom Support for an African K-12 E-Learning Platform

  • Background

    An African e-learning platform that provides virtual K-12 education to students across the continent was expanding rapidly but facing challenges in managing virtual classroom environments. The platform needed additional support to assist teachers with technical issues, help students navigate the online platform, and ensure smooth operation during live classes.

  • Objective

    To provide virtual classroom support for teachers and students, ensuring smooth live class operations, minimizing technical disruptions, and enhancing the online learning experience.

  • Solution

    Corpshore Solutions implemented a virtual classroom support team to assist with technical issues during live sessions, troubleshoot connectivity problems, and guide both students and teachers through the platform’s features. The team worked in real-time to address any issues that arose during classes, allowing teachers to focus on instruction.

Key Features

  • Real-time technical support during live virtual classes
  • Student and teacher assistance with platform navigation and functionality
  • Immediate troubleshooting of connectivity and technical issues
  • Monitoring and reporting on virtual classroom performance

KPIs & Metrics:

  • Technical Issue Resolution: Resolved 95% of technical issues within 5 minutes
  • Class Disruptions: Reduced class disruptions due to technical issues by 40%
  • Teacher Satisfaction: Increased teacher satisfaction with platform support by 30%
  • Student Engagement: Improved student engagement by 15% through smoother virtual class operations

Outcome

The K-12 e-learning platform saw a 40% reduction in class disruptions due to technical issues, allowing teachers to deliver uninterrupted lessons. Teacher satisfaction with the platform’s support services increased by 30%, and students reported better engagement during live classes. The real-time support team provided by Corpshore Solutions ensured that both teachers and students had a seamless virtual learning experience.

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What to expect with a free quote request? 

  • Response within a few minutes to a maximum of 6 hours
  • Cost efficient pricing option(s) with an immediate call to action
  • Optional invitation to proceed with a 5 minute to 1-hour thorough discovery call based on your business needs
  • Fully outlined action plan with results guaranteed!

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Get a free quote now!

Save up to 75% on operations & payroll costs today. Leverage Corpshore’s world-class in-house & remote staff, and accelerate growth and tangible results via outsourcing.

What to expect with a free quote request? 

  • Response within a few minutes to a maximum of 6 hours
  • Cost efficient pricing option(s) with an immediate call to action
  • Optional invitation to proceed with a 5 minute to 1-hour thorough discovery call based on your business needs
  • Fully outlined action plan with results guaranteed!