Education Case Study 3
Virtual Classroom Support for an African K-12 E-Learning Platform
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Background
An African e-learning platform that provides virtual K-12 education to students across the continent was expanding rapidly but facing challenges in managing virtual classroom environments. The platform needed additional support to assist teachers with technical issues, help students navigate the online platform, and ensure smooth operation during live classes.
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Objective
To provide virtual classroom support for teachers and students, ensuring smooth live class operations, minimizing technical disruptions, and enhancing the online learning experience.
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Solution
Corpshore Solutions implemented a virtual classroom support team to assist with technical issues during live sessions, troubleshoot connectivity problems, and guide both students and teachers through the platform’s features. The team worked in real-time to address any issues that arose during classes, allowing teachers to focus on instruction.