Back-Office Operations

Service

Back-Office Operations

Back-office operations are essential for keeping businesses running smoothly. Our outsourcing solutions cover a wide range of administrative tasks, from data entry to payroll processing.

Data Entry

Description: Entering data into databases and systems, ensuring accuracy and timeliness.
Key Metrics:
- Accuracy Rate: 99.5% data accuracy for outsourced data entry.
- Turnaround Time: 24-hour average turnaround for data entry projects.
Benchmark: Businesses save 30-40% on labor costs by outsourcing data entry tasks.

Order Processing

Description: Handling customer orders, returns, and shipping processes.
Key Metrics:
- Order Accuracy: 98% order accuracy for outsourced order processing.
- Processing Time: Orders processed within 24 hours on average.
Benchmark: Outsourced order processing reduces operational costs by 25%, while improving order accuracy and fulfillment times.

Accounts Receivable

Description: Managing customer invoices, payments, and collections.
Key Metrics:
- Collection Rate: 90% of outstanding invoices collected within 30 days.
- Days Sales Outstanding (DSO): Reduced DSO by 20% through outsourced AR management.
Benchmark: Businesses reduce payment delays by 15-20% when outsourcing AR processes.

Accounts Payable

Description: Processing vendor invoices, payments, and ensuring timely payments.
Key Metrics:
- Payment Accuracy: 99% payment accuracy for outsourced AP services.
- Processing Time: Invoices processed within 48 hours on average.
Benchmark: Outsourced AP services reduce costs by 25-30% and improve vendor relationships.

Payroll Processing

Description: Managing employee payroll, tax compliance, and benefits administration.
Key Metrics:
- Accuracy Rate: 99.8% payroll accuracy rate.
- Compliance Rate: 100% tax compliance for payroll processing.
Benchmark: Outsourcing payroll reduces administrative costs by 40-50%, while improving compliance and accuracy.