Call Center Outsourcing Services
Call center outsourcing that scales support and sales
Outsource inbound and outbound call center operations to a partner engineered for customer experience — 24/7 multilingual agents, true omnichannel coverage, and SLA-backed performance, without the cost and complexity of building a contact centre in-house.
From the first ring to the final resolution, Corpshore runs your voice, chat, email and social support as an extension of your brand. As part of our wider business process outsourcing practice, our call center services flex up for seasonal peaks and product launches and flex down when demand cools — so you only pay for the capacity you actually use.
Customer conversations, handled by specialists
Recruiting, training, scheduling and retaining agents is a full-time operation on its own. Call center outsourcing hands that burden to a team that does it every day.
Corpshore stands up dedicated or shared agent teams, the CCaaS technology stack, quality assurance and workforce management under one accountable SLA. You get predictable per-seat or per-minute economics, faster ramp times, and the ability to add languages, channels and hours of operation without a new hiring cycle. Whether you need to deflect a support backlog, launch an outbound campaign, or provide always-on multilingual coverage, we build the program around your CX metrics — not a generic script.
Our call center outsourcing services
A full inbound and outbound stack, delivered à la carte or as a fully managed contact centre.
Inbound customer support
Tier-1 and tier-2 help desks that resolve billing, account, product and how-to questions on voice and digital channels with first-contact resolution in mind.
Outbound sales & telemarketing
Warm and cold outbound for lead qualification, upsell and cross-sell, renewals, win-back and surveys — run by agents trained on your value proposition.
Omnichannel voice, chat, email & social
One consistent conversation across phone, live chat, email, WhatsApp and social DMs, with full context carried between channels so customers never repeat themselves.
Technical helpdesk
Product and IT support with guided troubleshooting, ticket triage and escalation workflows for SaaS, devices, connectivity and complex configurations.
Order management & processing
Order capture, modifications, returns, refunds and status enquiries integrated with your commerce, ERP and CRM systems for clean, accurate fulfilment.
Lead generation & appointment setting
Pipeline-building outbound that researches, qualifies and books meetings for your sales team, with clean data hand-offs and transparent conversion reporting.
Two motions, one accountable team
Inbound and outbound demand different skills, staffing curves and quality models. We run both — and blend them when it makes sense — so support and revenue programmes share the same data, tooling and governance.
Inbound is about resolution
- Customer-initiated support, service and enquiries
- Staffed to forecasted contact volume and SLAs
- Measured on CSAT, first-contact resolution and handle time
- Scripts and knowledge bases tuned for fast, accurate answers
Outbound is about outcomes
- Company-initiated sales, retention and research calls
- Staffed to campaign targets, lists and dialling strategy
- Measured on conversion, contact rate and revenue per hour
- Compliance-first dialling with consent and DNC management
Not sure which mix you need? We model both against your goals during a free pilot and recommend the blend that hits your numbers.
Always-on coverage in the languages your customers speak
Delivery centres across multiple regions and time zones let us provide genuine 24/7 multilingual call center services — not an answering machine after hours.
We staff native and near-native agents for English, Spanish, French, Portuguese, German, Arabic and a growing set of additional languages, and align shifts to your customers’ peak hours with follow-the-sun scheduling. Onshore, nearshore and offshore options let you balance cost, accent preference and time-zone alignment for each market you serve.
Modern contact-centre technology, run for you
We deploy on leading CCaaS platforms — cloud telephony, ACD and IVR, skills-based routing, CRM and ticketing integrations, and conversational AI for self-service and deflection. Workforce management keeps occupancy and adherence healthy, while real-time dashboards give you visibility into every queue.
- Cloud ACD, IVR and skills-based routing
- CRM, helpdesk and commerce integrations
- Speech and chat analytics with QA scoring
- Workforce management, forecasting and adherence
- Conversational AI and self-service deflection
Accuracy you can audit, data you can trust
Every programme runs on a documented QA framework: call monitoring, scorecards, calibration sessions and continuous coaching. Security and privacy are built in, with controls mapped to the standards regulated industries expect.
Contact-centre expertise across sectors
We adapt agent profiles, compliance and scripting to the realities of your industry.
E-commerce & retail
Order support, returns, pre-sales and peak-season surge capacity for high-volume consumer brands.
Fintech & BFSI
Secure account servicing, disputes, collections and onboarding with PCI-DSS and KYC-aware handling.
Healthcare
Patient scheduling, benefits and member support delivered with privacy-first, confidential workflows.
Travel & hospitality
Bookings, changes, loyalty and 24/7 disruption support across languages and time zones.
Telecom & utilities
Activation, billing, technical troubleshooting and retention for large subscriber bases.
SaaS & technology
Product onboarding, tiered technical support and churn-reducing customer success motions.
The metrics we manage to
We agree targets up front and report against them transparently — so outsourcing your call center improves the numbers that matter, rather than hiding them.
Call center outsourcing, answered
What is call center outsourcing?
What is the difference between inbound and outbound call center services?
How quickly can Corpshore ramp a new call center team?
Do you offer multilingual and 24/7 support?
How do you ensure quality and data security?
Ready to scale your customer experience?
Tell us your volumes, channels and target metrics. We’ll design a call center outsourcing program — and prove it with a free pilot.
Talk to Corpshore