Support Tickets Case Study. Sports betting is a very popular pastime in the UK, with many individuals turning to online platforms to place their bets. In recent years, there has been a surge in the number of sports betting firms operating in the UK, with competition among these firms fierce. One such firm that recently launched in the UK contracted Corpshore to help with outsourcing a core line of business to ensure that it was able to provide efficient and effective support to its customers

Case Summary

The client had been experiencing significant delays in responding to customer inquiries, which were largely submitted through support tickets. This was causing frustration for its customers and negatively impacting the firm’s reputation. In an effort to improve its customer service, the client decided to outsource its support ticket inquiries to Corpshore Solutions.

The BPO provider was able to resolve all support ticket inquiries in one third of the normal time, thanks to its experienced team of customer service representatives and advanced ticket management system. This enabled the client to respond to customer inquiries more quickly, improving customer satisfaction and helping to build a positive reputation for the firm.

Conclusion

Outsourcing support ticket inquiries to Corpshore Solutions proved to be a successful strategy for the recently launched UK based sports betting firm. By resolving inquiries in one third of the normal time, the firm was able to improve its customer service and build a positive reputation in the competitive UK sports betting market. It is likely that other firms in this industry will continue to consider using BPO providers such as Corpshore to improve their customer service and gain a competitive advantage.