Introduction

The offshore gaming conglomerate operates a number of brick-and-mortar casinos and online gambling platforms registered in 4 continents globally. Like many businesses, it was heavily impacted by the COVID-19 pandemic, as government-mandated lockdowns and social distancing measures made it difficult for people to visit casinos and participate in traditional forms of casino gaming.

To stay afloat during this challenging time, the firm  contracted Corpshore to help provide virtual and live agent dealers. Virtual dealers are computer-generated avatars that can host online casino games and interact with players in real time. The live agent dealers provided by Corpshore were situated in the Dominican Republic, Canada and South Africa

Implementation

To implement virtual and live agent dealers, the gaming firm first had to assess its needs and determine which services would be most beneficial. The company then worked with Corpshore Solutions to design and develop a customized solution that met its specific requirements.

Once the virtual dealers and live agents were up and running, the firm began promoting its online gaming platforms and encouraging players to try them out. Corpshore also provided training and support to the client’s employees, helping them to adapt to the new technology and work effectively with the virtual dealers and live agent dealers.

Results

The implementation of virtual and live agent dealers has been a success for gaming firm.The online gaming platforms have proven popular with players, and the virtual and live dealers have been well-received. This helped the company to maintain a steady stream of revenue during the COVID-19 pandemic, even as its brick-and-mortar casinos were closed or operating at reduced capacity.

Working with Corpshore unequivocally has also been beneficial for the gaming firm. By outsourcing its gaming dealers, the company has been able to reduce costs and improve efficiency. This has helped it to stay competitive in a challenging, precarious market and focus on its core competencies.

Conclusion

Overall, the implementation of virtual and live dealers have been a key factor in the gaming firm’s ability to weather the COVID-19 storm. By adapting to new technologies and outsourcing certain tasks, the company has been able to maintain its operations and continue serving its customers. The gaming firm plans to continue working with Corpshore in the future as it looks for ways to improve efficiency and reduce costs.