An offshore gaming consortium deployed Corpshore’s digital casino dealers to keep its operations afloat during COVID-19

Introduction

The offshore gaming conglomerate operates a number of brick-and-mortar casinos and online gambling platforms registered in 4 continents globally. Like many businesses, it was heavily impacted by the COVID-19 pandemic, as government-mandated lockdowns and social distancing measures made it difficult for people to visit casinos and participate in traditional forms of casino gaming.

 

To stay afloat during this challenging time, the firm  contracted Corpshore to help provide virtual and live agent dealers. Virtual dealers are computer-generated avatars that can host online casino games and interact with players in real time. The live agent dealers provided by Corpshore were situated in the Dominican Republic, Canada and South Africa

 

Implementation

To implement virtual and live agent dealers, the gaming firm first had to assess its needs and determine which services would be most beneficial. The company then worked with Corpshore Solutions to design and develop a customized solution that met its specific requirements.

Once the virtual dealers and live agents were up and running, the firm began promoting its online gaming platforms and encouraging players to try them out. Corpshore also provided training and support to the client’s employees, helping them to adapt to the new technology and work effectively with the virtual dealers and live agent dealers.

Results

The implementation of virtual and live agent dealers has been a success for gaming firm.The online gaming platforms have proven popular with players, and the virtual and live dealers have been well-received. This helped the company to maintain a steady stream of revenue during the COVID-19 pandemic, even as its brick-and-mortar casinos were closed or operating at reduced capacity.

Working with Corpshore unequivocally has also been beneficial for the gaming firm. By outsourcing its gaming dealers, the company has been able to reduce costs and improve efficiency. This has helped it to stay competitive in a challenging, precarious market and focus on its core competencies.

Conclusion

Overall, the implementation of virtual and live dealers have been a key factor in the gaming firm’s ability to weather the COVID-19 storm. By adapting to new technologies and outsourcing certain tasks, the company has been able to maintain its operations and continue serving its customers. The gaming firm plans to continue working with Corpshore in the future as it looks for ways to improve efficiency and reduce costs.

Schedule A Free Discovery Call Consultation Now

OUR CORPORATE OFFICES

Corporate HQ: The Exchange Tower, 130 King Street West, Suite 1800, Toronto-Ontario, M5X 2A2 Canada.
2275 Lakeshore Boulevard West, Toronto-Ontario, M6K 3Y3, Canada.

US Corp. Office: One Liberty Plaza, 165 Broadway 23rd Floor, New York, NY ,10006, United States.

London Corp. Office: 1 Trafalgar Square, Northumberland, London WC2N 5BW United Kingdom.

Global Toll Free: +1 866 531 5727
Global Fax: +1 437 826 8487

SUBSCRIBE TO OUR NEWSLETTER

Get the latest updates on the global BPO industry as well as trends, insights and novel service options when you subscribe to our periodic newsletter!

© 2023 · Copyright. All Right Reserved · Managed by WeCreative

Get a free quote now!

Save up to 75% on operations & payroll costs today. Leverage Corpshore’s world-class in-house & remote staff, and accelerate growth and tangible results via outsourcing.

What to expect with a free quote request? 

  • Response within a few minutes to a maximum of 6 hours
  • Cost efficient pricing option(s) with an immediate call to action
  • Optional invitation to proceed with a 5 minute to 1-hour thorough discovery call based on your business needs
  • Fully outlined action plan with results guaranteed!

Talk to our outsourcing experts for free

Engage with our outsourcing specialists now. Book a call today Let’s discuss the following – and more:
  • Why you should outsource with Corpshore
  • Reasons why you should outsource to Corpshore’s nearshore, onshore & offshore destinations.
  • Why outsourcing is best for your business
  • Value and price: The critical difference
  • Building efficient and proactive nearshore, onshore, offshore & remote teams
  • Leveraging outsourcing with Corpshore to boost your competitive advantage and increase your market share

Begin your outsourcing journey with Corpshore today. Book a call with our outsourcing specialists now

Get a free quote now!

Save up to 75% on operations & payroll costs today. Leverage Corpshore’s world-class in-house & remote staff, and accelerate growth and tangible results via outsourcing.

What to expect with a free quote request? 

  • Response within a few minutes to a maximum of 6 hours
  • Cost efficient pricing option(s) with an immediate call to action
  • Optional invitation to proceed with a 5 minute to 1-hour thorough discovery call based on your business needs
  • Fully outlined action plan with results guaranteed!