Introduction

Logistics Firm Case Study. The client is a global transportation and logistics firm that handles the movement of cargo shipments around the world. As a large, complex organization, the company faces many challenges in terms of routing and scheduling its cargo traffic particularly across the Pacific.

To improve efficiency and reduce costs, the company decided to leverage an offshore BPO service provider. BPOs are third-party companies that provide a range of outsourcing services, including logistics management, customer service, and back-office support.

The company chose to work with Corpshore Solutions, a BPO service provider that also specializes in logistics management and global cargo routing. By outsourcing these tasks to Corpshore Solutions, the company hoped to improve the efficiency of its operations and better meet the needs of its customers.

Implementation

To implement its earmarked business processes, the company first had to assess its needs and determine which tasks could be outsourced. The company then worked with Corpshore Solutions to design and develop a bespoke solution that met its specific requirements.

Once the Service Level Agreement (SLA) was signed and the campaign architecture was set in stone, the company  began outsourcing its cargo routing and scheduling tasks to Corpshore Solutions. The company also provided extensive training and support to its employees, helping them to work effectively with the BPO and ensure a smooth transition.

Results

The implementation of these processes has been a success for the logistics company. By outsourcing its cargo routing and scheduling tasks to Corpshore Solutions, the company has been able to improve the efficiency of its operations and better meet the needs of its customers.

In addition to improving efficiency, Corpshore’s instituted customer support, scheduling and routing/monitoring processes have also helped the logistics company to reduce costs. By outsourcing certain tasks, the company has been able to focus on its core competencies and better allocate its resources. This has had a positive impact on the company’s bottom line and enabled it to reinvest the savings into other pertinent areas of the business.