{"id":3789,"date":"2024-09-30T14:34:38","date_gmt":"2024-09-30T14:34:38","guid":{"rendered":"https:\/\/corpshore.solutions\/?page_id=3789"},"modified":"2024-09-30T14:39:11","modified_gmt":"2024-09-30T14:39:11","slug":"retail-3","status":"publish","type":"page","link":"https:\/\/corpshore.solutions\/fr\/retail-3\/","title":{"rendered":"Retail"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3789\" class=\"elementor elementor-3789\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1981d60 e-flex e-con-boxed e-con e-parent\" data-id=\"1981d60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2f55109 e-con-full e-flex e-con e-child\" data-id=\"2f55109\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc3a191 ui-e-a-animate elementor-widget elementor-widget-highlighted-text\" data-id=\"fc3a191\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"highlighted-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2 class=\"ui-e--highlighted-text\">\n            <span class=\"ui-e-headline-text elementor-repeater-item-2e93081 ui-e-headline-color\">\n\t\t\t\t\t\t\t\t\t<span class=\"whitespace\"><\/span>\n                                    <span>\n                                        <span class=\"ui-e-headline-text ui-e-headline-highlighted\">Retail<\/span><span class=\"uicore-svg-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 500 150\" preserveAspectRatio=\"none\"><\/svg><\/span><\/span> <span class=\"whitespace\"> <\/span><\/span><span class=\"ui-e-headline-text elementor-repeater-item-663fe45 ui-e-headline-color\">\n\t\t\t\t\t\t\t\t\t<span class=\"whitespace\"><\/span>\n                                    <span>\n                                        <span class=\"ui-e-headline-text ui-e-headline-highlighted\">Case Study 3<\/span><span class=\"uicore-svg-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 500 150\" preserveAspectRatio=\"none\"><\/svg><\/span><\/span> <span class=\"whitespace\"> <\/span><\/span>        <\/h2>\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-1e6d5518 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1e6d5518\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-143cfe75\" data-id=\"143cfe75\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b0d76a7 ui-e-a-animate elementor-widget elementor-widget-highlighted-text\" data-id=\"b0d76a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"highlighted-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h3 class=\"ui-e--highlighted-text\">\n            <span class=\"ui-e-headline-text elementor-repeater-item-2f3e0e9\">Omnichannel Support <\/span><span class=\"ui-e-headline-text elementor-repeater-item-2e93081 ui-e-headline-color\">\n\t\t\t\t\t\t\t\t\t<span class=\"whitespace\"><\/span>\n                                    <span>\n                                        <span class=\"ui-e-headline-text ui-e-headline-highlighted\">for a Global Electronics Retailer<\/span><span class=\"uicore-svg-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 500 150\" preserveAspectRatio=\"none\"><\/svg><\/span><\/span> <span class=\"whitespace\"> <\/span><\/span>        <\/h3>\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1451e54 elementor-widget elementor-widget-image\" data-id=\"1451e54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"996\" height=\"664\" src=\"https:\/\/corpshore.solutions\/wp-content\/uploads\/2024\/09\/group-women-taking-selfie-after-shopping_23-2148385647.jpg\" class=\"attachment-large size-large wp-image-3774\" alt=\"\" srcset=\"https:\/\/corpshore.solutions\/wp-content\/uploads\/2024\/09\/group-women-taking-selfie-after-shopping_23-2148385647.jpg 996w, https:\/\/corpshore.solutions\/wp-content\/uploads\/2024\/09\/group-women-taking-selfie-after-shopping_23-2148385647-300x200.jpg 300w, https:\/\/corpshore.solutions\/wp-content\/uploads\/2024\/09\/group-women-taking-selfie-after-shopping_23-2148385647-768x512.jpg 768w, https:\/\/corpshore.solutions\/wp-content\/uploads\/2024\/09\/group-women-taking-selfie-after-shopping_23-2148385647-650x433.jpg 650w\" sizes=\"(max-width: 996px) 100vw, 996px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a48897 e-flex e-con-boxed e-con e-parent\" data-id=\"8a48897\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be52c3c bdt-content-position--left elementor-widget elementor-widget-bdt-fancy-list\" data-id=\"be52c3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"bdt-fancy-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"bdt-fancy-list\">\n            <ul class=\"bdt-list bdt-fancy-list-group\" class=\"bdt-fancy-list-icon\">\n                                    <li>\n                        <a class=\"bdt-fancy-list-wrap\" href=\"https:\/\/corpshore.solutions\/\/retail\">                        <div class=\"bdt-flex flex-wrap\">\n                                                                                    <div class=\"bdt-fancy-list-content\">\n                                <h4 class=\"bdt-fancy-list-title\">\n                                    Case Study 1                                <\/h4>\n                                <p class=\"bdt-fancy-list-text\"> <\/p>\n                            <\/div>\n                                                    <\/div>\n                                                    <\/a>\n                                            <\/li>\n                            <\/ul>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93e8f44 bdt-content-position--left elementor-widget elementor-widget-bdt-fancy-list\" data-id=\"93e8f44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"bdt-fancy-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"bdt-fancy-list\">\n            <ul class=\"bdt-list bdt-fancy-list-group\" class=\"bdt-fancy-list-icon\">\n                                    <li>\n                        <a class=\"bdt-fancy-list-wrap\" href=\"https:\/\/corpshore.solutions\/\/retail-2\">                        <div class=\"bdt-flex flex-wrap\">\n                                                                                    <div class=\"bdt-fancy-list-content\">\n                                <h4 class=\"bdt-fancy-list-title\">\n                                    Case Study 2                                <\/h4>\n                                <p class=\"bdt-fancy-list-text\"> <\/p>\n                            <\/div>\n                                                    <\/div>\n                                                    <\/a>\n                                            <\/li>\n                            <\/ul>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c068822 bdt-content-position--left elementor-widget elementor-widget-bdt-fancy-list\" data-id=\"c068822\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"bdt-fancy-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"bdt-fancy-list\">\n            <ul class=\"bdt-list bdt-fancy-list-group\" class=\"bdt-fancy-list-icon\">\n                                    <li>\n                        <a class=\"bdt-fancy-list-wrap\" href=\"#\">                        <div class=\"bdt-flex flex-wrap\">\n                                                                                    <div class=\"bdt-fancy-list-content\">\n                                <h4 class=\"bdt-fancy-list-title\">\n                                    Case Study 3                                <\/h4>\n                                <p class=\"bdt-fancy-list-text\"> <\/p>\n                            <\/div>\n                                                    <\/div>\n                                                    <\/a>\n                                            <\/li>\n                            <\/ul>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3d1bb7 bdt-content-position--left elementor-widget elementor-widget-bdt-fancy-list\" data-id=\"b3d1bb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"bdt-fancy-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"bdt-fancy-list\">\n            <ul class=\"bdt-list bdt-fancy-list-group\" class=\"bdt-fancy-list-icon\">\n                                    <li>\n                        <a class=\"bdt-fancy-list-wrap\" href=\"https:\/\/corpshore.solutions\/\/retail-4\">                        <div class=\"bdt-flex flex-wrap\">\n                                                                                    <div class=\"bdt-fancy-list-content\">\n                                <h4 class=\"bdt-fancy-list-title\">\n                                    Case Study 4                                <\/h4>\n                                <p class=\"bdt-fancy-list-text\"> <\/p>\n                            <\/div>\n                                                    <\/div>\n                                                    <\/a>\n                                            <\/li>\n                            <\/ul>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7f211c25\" data-id=\"7f211c25\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-394fa024 ui-e-connector-line-yes ui-e-icon-left ui-e-left elementor-align-left elementor-invisible elementor-widget elementor-widget-uicore-icon-list\" data-id=\"394fa024\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;400&quot;}\" data-widget_type=\"uicore-icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <ul>\n                            <li >\n\n                    <div class=\"ui-e-wrap\">\n                    \n                    \n                    <div class=\"ui-e-content\">\n                        <h3 class=\"ui-e-title\">\n                            Background                        <\/h3>\n                        <p class=\"ui-e-text\"> A global electronics retailer with both an online store and brick-and-mortar locations was struggling to provide seamless customer support across all channels. Customers experienced delays in receiving assistance with product inquiries, troubleshooting, and order issues. The retailer sought to improve its omnichannel support to enhance the customer experience. <\/p>\n                    <\/div>\n\n                                            <div class=\"ui-e-icon\">\n                            <i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>                        <\/div>\n                    \n                    <\/div>\n                <\/li>\n                            <li >\n\n                    <div class=\"ui-e-wrap\">\n                    \n                    \n                    <div class=\"ui-e-content\">\n                        <h3 class=\"ui-e-title\">\n                            Objective                        <\/h3>\n                        <p class=\"ui-e-text\"> To deliver consistent, omnichannel customer support that ensures timely resolution of inquiries across online, in-store, and phone channels, while improving the overall shopping experience. <\/p>\n                    <\/div>\n\n                                            <div class=\"ui-e-icon\">\n                            <i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>                        <\/div>\n                    \n                    <\/div>\n                <\/li>\n                            <li >\n\n                    <div class=\"ui-e-wrap\">\n                    \n                    \n                    <div class=\"ui-e-content\">\n                        <h3 class=\"ui-e-title\">\n                            Solution                        <\/h3>\n                        <p class=\"ui-e-text\"> Corpshore Solutions implemented an omnichannel support solution that integrated live chat, email, phone, and in-store support. The system allowed for seamless communication between channels, ensuring customers received consistent assistance regardless of how they reached out. Real-time CRM integration ensured customer histories were accessible across all channels, improving personalization and issue resolution speed. <\/p>\n                    <\/div>\n\n                                            <div class=\"ui-e-icon\">\n                            <i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>                        <\/div>\n                    \n                    <\/div>\n                <\/li>\n                    <\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-4f5aa6e2 elementor-section-full_width elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"4f5aa6e2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;zoomOutUp&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63c2b266\" data-id=\"63c2b266\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-17891bff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"17891bff\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-205b4c09\" data-id=\"205b4c09\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24ccb0d elementor-position-left bdt-icon-type-icon bdt-icon-effect-none elementor-invisible bdt-background-overlay-yes elementor-widget elementor-widget-bdt-advanced-icon-box\" data-id=\"24ccb0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;_animation_delay&quot;:1100}\" data-widget_type=\"bdt-advanced-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box\">\n\n\t\t\t\n\t\t\t<div class=\"bdt-ep-advanced-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-icon-heading bdt-flex bdt-flex-middle\">\n\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-icon\">\n\t\t\t\t\t<span class=\"bdt-ep-advanced-icon-box-icon-wrap\">\n\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"ti ti-receipt\"><\/i>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\n\n\t\t\t<div class=\"bdt-icon-box-title-wrapper\">\n\n\t\t\t\t\t\t\t\t<h4 class=\"bdt-ep-advanced-icon-box-title\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\tKey Features\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-description\">\n\t\t\t\t\t\t<ul><li aria-level=\"1\">Omnichannel support for online, phone, and in-store inquiries<\/li><li aria-level=\"1\">Real-time CRM integration for consistent and personalized support<\/li><li aria-level=\"1\">Live chat support for instant assistance on the online store<\/li><li aria-level=\"1\">Troubleshooting and technical support for electronics products<\/li><\/ul>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-64246e05\" data-id=\"64246e05\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e4d7e98 elementor-position-left bdt-icon-type-icon bdt-icon-effect-none elementor-invisible bdt-background-overlay-yes elementor-widget elementor-widget-bdt-advanced-icon-box\" data-id=\"2e4d7e98\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;_animation_delay&quot;:1300}\" data-widget_type=\"bdt-advanced-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box\">\n\n\t\t\t\n\t\t\t<div class=\"bdt-ep-advanced-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-icon-heading bdt-flex bdt-flex-middle\">\n\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-icon\">\n\t\t\t\t\t<span class=\"bdt-ep-advanced-icon-box-icon-wrap\">\n\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"ti ti-stats-up\"><\/i>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\n\n\t\t\t<div class=\"bdt-icon-box-title-wrapper\">\n\n\t\t\t\t\t\t\t\t<h4 class=\"bdt-ep-advanced-icon-box-title\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\tKPIs &amp; Metrics:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-description\">\n\t\t\t\t\t\t<ul><li aria-level=\"1\"><b>Customer Satisfaction<\/b>: Improved customer satisfaction by\u00a0<b>25%<\/b><\/li><li aria-level=\"1\"><b>Response Time<\/b>: Reduced response time across all channels, with an average of\u00a0<b>2 minutes<\/b>\u00a0for live chat and\u00a0<b>5 minutes<\/b>\u00a0for phone support<\/li><li aria-level=\"1\"><b>First Contact Resolution<\/b>: Achieved\u00a0<b>85%<\/b>\u00a0first-contact resolution for inquiries<\/li><li aria-level=\"1\"><b>Cross-Channel Consistency<\/b>: Increased cross-channel inquiry resolution efficiency by\u00a0<b>30%<\/b><\/li><\/ul>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-22141eb\" data-id=\"22141eb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc59160 elementor-position-left bdt-icon-type-icon bdt-icon-effect-none elementor-invisible bdt-background-overlay-yes elementor-widget elementor-widget-bdt-advanced-icon-box\" data-id=\"bc59160\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;_animation_delay&quot;:1100}\" data-widget_type=\"bdt-advanced-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box\">\n\n\t\t\t\n\t\t\t<div class=\"bdt-ep-advanced-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-icon-heading bdt-flex bdt-flex-middle\">\n\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-icon\">\n\t\t\t\t\t<span class=\"bdt-ep-advanced-icon-box-icon-wrap\">\n\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-flag\"><\/i>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\n\n\t\t\t<div class=\"bdt-icon-box-title-wrapper\">\n\n\t\t\t\t\t\t\t\t<h4 class=\"bdt-ep-advanced-icon-box-title\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\tOutcome\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-advanced-icon-box-description\">\n\t\t\t\t\t\t<p>The global electronics retailer saw a\u00a0<b>25% increase<\/b>\u00a0in customer satisfaction and achieved an\u00a0<b>85% first-contact resolution rate<\/b>\u00a0through Corpshore Solutions\u2019 omnichannel support. The seamless integration of online, phone, and in-store support allowed the retailer to handle inquiries more efficiently, resulting in a\u00a0<b>30% improvement<\/b>\u00a0in cross-channel consistency.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Retail Case Study 3 Omnichannel Support for a Global Electronics Retailer Case [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3789","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/corpshore.solutions\/fr\/wp-json\/wp\/v2\/pages\/3789","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/corpshore.solutions\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/corpshore.solutions\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/corpshore.solutions\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/corpshore.solutions\/fr\/wp-json\/wp\/v2\/comments?post=3789"}],"version-history":[{"count":6,"href":"https:\/\/corpshore.solutions\/fr\/wp-json\/wp\/v2\/pages\/3789\/revisions"}],"predecessor-version":[{"id":3796,"href":"https:\/\/corpshore.solutions\/fr\/wp-json\/wp\/v2\/pages\/3789\/revisions\/3796"}],"wp:attachment":[{"href":"https:\/\/corpshore.solutions\/fr\/wp-json\/wp\/v2\/media?parent=3789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}